Refund and Dispute Policy for Mothehamed, LLC

Refund Policy

At Mothehamed, LLC, we strive to ensure the satisfaction of our clients with our consulting services, strategic planning, and digital products, including training and learning materials. If you are not entirely satisfied with your purchase, we're here to help.

Definitions and legal references

This Website (or this Application)

The feature that enables the provision of the Service.

Agreement

Any legally binding or contractual relationship between the Owner and the User that is governed by these Terms.

Coupon

Any code or coupon, whether in printed or electronic form, issued by the Operator that enables a User to purchase a Product at a discounted price.

We (or us)

Refers to the natural person(s) or legal entity(ies) who owns and provide this website and/or service to Users.

Product (or service)

A good or service available for purchase through this Website, or any other platform, such as digital goods, digital files, software, booking services, consulting, strategic planning etc.

The sale of products may be part of the Service.

Terms and Conditions

All terms and conditions applicable to the use of this Website and/or the Service as described this Website, including any other related documents or agreements, and as updated from time to time.

User (or you)

Means any natural or legal person who uses this Website.

Consumer

Any User who qualifies as a natural person who accesses goods or services for personal use or, more generally, acts for purposes outside of his or her trade, business, craft or profession.

Services

• Refund Requests: To request a refund for consulting or strategic planning services, please contact us at refunds@mothehamed.com within 14 days of your purchase. Provide details of the service, the date of purchase, and the reasons for your dissatisfaction. We will review your request and respond within 7 business days.

• Eligibility: Refunds for consulting and strategic planning services are subject to our review and discretion. Generally, refunds will be considered if the services rendered did not meet the agreed-upon scope or quality standards.

• Refund Method: If your refund request is approved, we will process a refund to your original method of payment within 14 days of approval. Please note that it may take additional time for the refund to appear on your account statement depending on your bank or card issuer's policies.

Digital Goods

• Refund Requests: To request a refund for digital products, please contact us at refunds@mothehamed.com within 7 days of your purchase. Include details of the product, the date of purchase, and the reasons for your dissatisfaction.

• Eligibility: Refunds for digital products will be considered if the product is defective, not as described, or fails to function as intended. Due to the nature of digital products, we cannot offer refunds for products that have been downloaded or accessed unless they meet the criteria mentioned above.

• Refund Method: If your refund request is approved, we will process a refund to your original method of payment within 14 days of approval.

2. Dispute Resolution

We are committed to resolving any disputes in a fair and timely manner. If you have a dispute regarding our services or products, please follow the steps outlined below:

Initial Contact

• Step 1: Contact Us If you have a dispute, please contact us at refunds@mothehamed.com. Provide your name, contact information, and a detailed description of the issue. We will acknowledge your dispute within 3 business days.

Mediation

• Step 2: Internal Review Our customer service team will review your dispute and work with you to resolve it. We aim to resolve all disputes within 14 business days of receiving your initial contact.

Arbitration

• Step 3: External Resolution If we are unable to resolve the dispute through our internal review process, we may suggest mediation or arbitration as a next step. Both parties must agree to this process. Arbitration will be conducted in accordance with the rules of the American Arbitration Association (AAA). The decision of the arbitrator will be final and binding.

Governing Law

This Refund and Dispute Policy shall be governed and construed in accordance with the laws of Wyoming, United States without regard to its conflict of laws provisions.

Changes to This Policy

We reserve the right to amend this Refund and Dispute Policy at any time. Changes will be posted on this page, and the updated policy will take effect immediately upon posting. Your continued use of our services and products after any changes to this policy constitutes your acceptance of the new terms.

Contact Us

If you have any questions about our Refund and Dispute Policy, please contact us:

Email: refunds@mothehamed.com

This Refund and Dispute Policy was last updated on June 14, 2024.